MOVANA

1. INTRODUCTION AND ACCEPTANCE
Welcome to Movana Fashions ("we", "us", "our", "Company"). These Terms and Conditions ("Terms", "T&C") govern your use of our website [website URL to be inserted] ("Website", "Platform") and the purchase of products and services offered through our platform.
Movana Fashions is a clothing and lifestyle e-commerce brand offering daily wear for men, women, and children, along with household utilities including floor mats, window screens, bedsheets, lunch bags, towels, and related products.
By accessing, browsing, or using our Website, or by placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our Website or services.
These Terms constitute a legally binding agreement between you and Movana Fashions. Your continued use of the Website following any modifications to these Terms constitutes your acceptance of such modifications.

2. DEFINITIONS AND INTERPRETATION
For the purposes of these Terms:

• "Account" means the account created by you on our Website.

• "Consumer" means any individual who purchases products for personal use and not for commercial resale.

• "Content" means all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.

• "Customer" or "User" or "You" means any person who accesses, browses, or uses the Website.

• "Movana Fashions", "we", "us", "our" means [Company Legal Name], a company incorporated under the laws of India.

• "Order" means your request to purchase products from us.

• "Product(s)" means the goods offered for sale on our Website.

• "Services" means the services provided by us through the Website.

• "Website" or "Platform" means our e-commerce website and mobile application.

3. ELIGIBILITY AND ACCOUNT CREATION
3.1 Age and Legal Capacity

• You must be at least 18 years of age to use our Website and purchase products.

• You represent that you have the legal capacity to enter into binding contracts under the Indian Contract Act, 1872.

• Persons who are "incompetent to contract" including minors, undischarged insolvents, and others are not eligible to use our Website.

• If you are under 18 years, you may use the Website only with the involvement and consent of a parent or guardian.

3.2 Account Registration

• To place orders, you may need to create an account by providing accurate, current, and complete information.

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree to notify us immediately of any unauthorized use of your account.

• We reserve the right to suspend or terminate accounts that violate these Terms.

3.3 Account Security

• You are solely responsible for all activities under your account.

• Use of your account by others may be considered as your own use.

• You must not share your login credentials with third parties.

4. PRODUCTS AND SERVICES
4.1 Product Information

• We strive to provide accurate product descriptions, images, and pricing.

• Product colors may vary due to monitor settings and photography conditions.

• Product availability is subject to change without notice.

• We reserve the right to modify product descriptions and discontinue products.

4.2 Product Categories
Our product range includes:

• Clothing: Daily wear for men, women, and children.

• Household Utilities: Floor mats, window screens, bedsheets, lunch bags, towels and other related accessories.

• Accessories: Related fashion and lifestyle accessories.

4.3 Product Quality

• Products are subject to quality checks before dispatch.

• We do not guarantee that products will meet your specific requirements.

• Product warranties, if any, are as specified by manufacturers.

5. ORDERING PROCESS AND PAYMENT
5.1 Order Placement

• All product listings constitute an "invitation to offer".

• Your order constitutes an "offer" to purchase products.

• We reserve the right to accept or reject your offer

• Order confirmation email/SMS constitutes acceptance of your offer.

• Contract formation occurs upon dispatch of products.

5.2 Order Acceptance and Rejection

• We may refuse orders for various reasons including:

  • Product unavailability

  • Pricing errors

  • Fraudulent transactions

  • Violation of these Terms

• We will notify you promptly if your order is rejected.

5.3 Payment Terms

• All payments must be made in Indian Rupees (INR).

• Accepted payment methods: [UPI and Online Banking]

• Payment must be completed before order processing.

• We use secure payment gateways compliant with Indian regulations.

• For failed transactions, refunds will be processed as per our Refund Policy.

5.4 Payment Security

• We implement industry-standard security measures for payment processing.

• We do not store credit card information on our servers.

• Payment data is processed through PCI DSS compliant payment gateways.

6. PRICING AND TAXES
6.1 Pricing

• All prices are listed in Indian Rupees (INR).

• Prices are inclusive of applicable taxes unless otherwise stated.

• We reserve the right to modify prices without prior notice.

• Pricing errors may result in order cancellation even after confirmation.

6.2 Taxes and Duties

• Goods and Services Tax (GST) is included in product prices where applicable.

• GST invoices will be provided for all purchases.

• We do not accept international orders.

7. DELIVERY AND SHIPPING
7.1 Delivery Areas

• We currently deliver within India.

• Delivery to remote areas may have additional conditions or charges.

7.2 Delivery Timeframes

• Standard delivery: 5-7 business days (subject to product availability and location).

• Express delivery: 2-3 business days (where available).

• Delivery times are estimates and may vary due to unforeseen circumstances.

• Business days exclude Sundays and public holidays.

7.3 Shipping Charges

• Shipping charges are displayed at checkout.

• Free shipping may be available for orders above specified amounts.

• Shipping charges are non-refundable except in cases of our error.

7.4 Delivery Terms

• Orders are delivered to the address provided during checkout.

• Customers must provide accurate and complete delivery addresses.

• Delivery attempts will be made during business hours.

• Failed delivery due to incorrect address may result in additional charges.

8. RETURNS, EXCHANGES AND REFUNDS
8.1 Return Policy
In compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-commerce) Rules, 2020:

• Products may be returned within 7 days of delivery for clothing items.

• Household utilities may be returned within 3 days of delivery.

• Products must be unused, in original condition with tags and packaging.

• Return shipping costs may be borne by the customer unless product is defective.

8.2 Return Process

1. Raise return request through your account or customer service.

2. Return request must include reason for return.

3. We will provide return instructions and pickup/drop-off details.

4. Products will be inspected upon receipt.

5. Refund or replacement will be processed after successful inspection.

8.3 Non-Returnable Items

• Undergarments and intimate apparel.

• Products damaged due to misuse.

• Customized or personalized items.

• Items without original tags and packaging.

8.4 Refund Process

• Refunds will be processed within 7-10 business days.

• Refunds will be credited to the original payment method.

• Refund amount may exclude shipping charges.

• Processing fees, if any, are non-refundable.

8.5 Exchange Policy

• Direct exchanges are subject to product availability.

• Size/color exchanges may be accommodated within the return period

• Exchange shipping costs may apply.

9. CANCELLATION POLICY
In compliance with Consumer Protection (E-commerce) Rules, 2020:
9.1 Customer Cancellations

• Orders may be cancelled before dispatch at no additional charge.

• Cancellation after dispatch is subject to our return policy.

• No cancellation charges will be imposed on customers.

9.2 Company Cancellations

• We may cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Fraudulent transactions

  • Force majeure circumstances

• Full refund will be provided for company-initiated cancellations.

10. INTELLECTUAL PROPERTY RIGHTS
10.1 Our Rights

• All content on the Website including text, graphics, logos, images, software is owned by Movana Fashions.

• "Movana Fashions" and related trademarks are our exclusive property.

• You may not reproduce, distribute, or create derivative works without written permission.

10.2 User-Generated Content

• You retain rights to content you upload (reviews, comments).

• By uploading content, you grant us non-exclusive license to use, modify, and display such content.

• You represent that you have rights to upload such content.

10.3 Copyright Infringement

• We respect intellectual property rights.

• Report copyright infringement to [movanaenterprises@gmail.com].

• We will investigate and take appropriate action against violations.

11. PRIVACY POLICY INTEGRATION
In compliance with the Digital Personal Data Protection Act, 2023:
11.1 Data Collection and Processing

• We collect personal data as described in our Privacy Policy.

• Data is processed only with your explicit consent.

• We implement appropriate security measures to protect your data.

11.2 User Rights
You have the right to:

• Access your personal data.

• Correct inaccurate data.

• Delete your data (right to be forgotten).

• Data portability.

• Withdraw consent.

11.3 Data Protection

• We comply with applicable data protection laws.

• Personal data is stored securely within India.

• Cross-border data transfers comply with legal requirements.

• Data breaches will be reported as required by law.

12. USER CONDUCT AND PROHIBITED ACTIVITIES
12.1 Acceptable Use
You agree to use the Website only for lawful purposes and in accordance with these Terms.
12.2 Prohibited Activities
You must not:

• Violate any applicable laws or regulations.

• Engage in fraudulent activities.

• Upload malicious code or viruses.

• Attempt to gain unauthorized access to our systems.

• Use the Website for commercial purposes without permission.

• Post inappropriate, offensive, or defamatory content.

• Infringe intellectual property rights.

• Engage in spam or unsolicited communications.

12.3 Account Suspension
We may suspend or terminate accounts for violations of these Terms.
13. LIMITATION OF LIABILITY
13.1 General Limitations

• Our total liability is limited to the value of your order.

• We are not liable for indirect, incidental, or consequential damages.

• We do not guarantee uninterrupted or error-free service.

• Liability limitations comply with Indian consumer protection laws.

13.2 Product Liability

• We are liable for defective products as per applicable laws.

• Manufacturer warranties apply where applicable.

• Our liability does not exceed the product price.

14. DISCLAIMERS
14.1 Website Disclaimers

• The Website is provided on an "as-is" basis.

• We do not warrant that the Website will be error-free.

• Information on the Website may contain inaccuracies.

14.2 Product Disclaimers

• Product descriptions are for general information only.

• We do not guarantee specific results from product use.

• Color variations may occur due to display settings.

14.3 Third-Party Links

• Our Website may contain links to third-party websites.

• We are not responsible for third-party content or services.

• Third-party terms and conditions apply.

15. GRIEVANCE REDRESSAL MECHANISM
In compliance with Consumer Protection (E-commerce) Rules, 2020:
15.1 Grievance Officer
Name: [Mohan Raj]
Email: [Movanaenterprices@gmail.com]
Phone: [+91 7502820221]
Address: [Kachirayapalayam Road, RI office Opposite, Kallakurichi 606-213]
15.2 Complaint Process

• Complaints will be acknowledged within 48 hours.

• Resolution target: within 30 days of receipt.

• Escalation process available for unresolved complaints.

15.3 Consumer Helpline

• We cooperate with the National Consumer Helpline.

• Alternative dispute resolution mechanisms available.

16. FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including:

• Natural disasters

• Government actions

• War or terrorism

• Pandemics

• Labor disputes

• Technical failures

17. GOVERNING LAW AND JURISDICTION
17.1 Applicable Law
These Terms are governed by the laws of India, including:

• Indian Contract Act, 1872

• Consumer Protection Act, 2019

• Information Technology Act, 2000

• Other applicable Indian laws

17.2 Jurisdiction

• Courts in [City, State] have exclusive jurisdiction

• Alternative dispute resolution available as per law

18. MODIFICATIONS TO TERMS
18.1 Amendment Rights

• We reserve the right to modify these Terms at any time.

• Changes will be posted on the Website with the effective date.

• Continued use constitutes acceptance of modified Terms.

18.2 Notification

• Significant changes will be communicated via email or Website notice.

• You are advised to review Terms periodically.

19. TERMINATION
19.1 Termination by You

• You may terminate your account at any time.

• Outstanding orders and obligations remain valid.

19.2 Termination by Us
We may terminate accounts for:

• Violation of Terms

• Fraudulent activity

• Inactive accounts (after reasonable notice)

19.3 Effect of Termination

• Certain provisions survive termination

• Data retention as per Privacy Policy

20. CONTACT INFORMATION
Company Name: [Movana Fashions]
Registered Office: [VOC Nagar, RI office opposite, Kachirayapalayam Road, Kallakurichi 606-213]
CIN: [Corporate Identity Number]
GST Number: [GST Registration Number]
Email: [Movanaenterprises@gmail.com]
Phone: [+91 7502820221]
Customer Service Hours: [business hours]
Grievance Officer:
Name: [Mohan Raj]
Email: [Movanaenterprises@gmail.com]
Phone: [+91 7502820221]
20.1 Additional Information

• Website: [website URL]

• Return Address: [VOC Nagar, RI office opposite, Kachirayapalayam Road, Kallakurichi 606-213]

• Business Hours: Monday to Saturday, [time], excluding public holidays

21. MISCELLANEOUS PROVISIONS
21.1 Entire Agreement
These Terms constitute the entire agreement between you and Movana Fashions regarding the use of our Website and services.
21.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
21.3 Waiver
No waiver of any term or condition shall be deemed a waiver of any other term or condition.
21.4 Assignment
You may not assign your rights under these Terms. We may assign our rights and obligations without your consent.
21.5 Language
These Terms are written in English. In case of translation, the English version shall prevail.

ACKNOWLEDGMENT
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement is effective as of the date of your first use of the Website.
For any clarifications or questions regarding these Terms, please contact us at [movanaenterprises@gmail.com].
This document was prepared in compliance with Indian e-commerce regulations including the Consumer Protection Act, 2019, Consumer Protection (E-commerce) Rules, 2020, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and other applicable Indian laws.
Document Version: 1.0
Last Review Date: 8/09/2025